Telehealth

 

Introduction

Telehealth with TrueCare2U makes it easier for you to connect with your preferred specialists in the comforts of your own home. Avoid crowds, long queues, and waiting times. You can now get real-time consultations with paediatricians, obstetrician and gynaecologists, cardiologists, ENT surgeons, general surgeons, orthopaedics, and many more.

With the TrueCare2U mobile app, you can also book home visits from our medical officers, nurses, and physiotherapists for follow-up treatments at home.


How does it work?

Simply inform our nurse or appointment staff that you would like your follow-up appointment to be online instead of in-person. You would need to download the TrueCare2U mobile app in order to use this service. For more information on TrueCare2U, visit the website at www.TrueCare2U.com.my

Download the TrueCare2U app here:


 

Why choose Telehealth with TrueCare2U?

With the current on-going pandemic and movement restriction, we are making medical care as accessible as possible. With the telehealth service, you are able to receive the necessary medical advice without needing to leave your home.


 

Frequently Asked Questions (FAQ) on Telehealth

Telehealth service with TrueCare2U allows you to receive medical consultation from your specialist for your follow up visits from the comforts of your own home.

You can now get real-time consultations with paediatricians, obstetrician and gynaecologists, cardiologists, ENT surgeons, general surgeons, orthopaedics and many more.

What is Telehealth consultation?

Telehealth is a remote video consultation for patients to receive medical advice from a healthcare practitioner, via a secure digital platform. At Avisena, our telehealth service is available via a secured mobile app called TrueCare2U. Patient just needs to download this mobile app in order to use this service. It is easy and convenient to use from the comfort of your own home.

Who can use this Telehealth service?
This telehealth service is recommended for patients who are seeking follow-up consultations with a specific specialist they have previously seen at the hospital.
What are the available hours for this service?
The telehealth service for specialists’ consultation is only available during each specialist’s clinic hours. Do check with our appointment team on the available slots to book your telehealth session with your preferred specialist. However, telehealth service for consultation with medical officers is available outside office hours. You may connect with any of our online medical officer on the app for a quick real-time medical advice.
How do I receive the medications prescribed by my doctor during the telehealth session?
You will be given an option of self pick-up or delivery for the medications prescribed. The bill for medicine & delivery will be charged separately and will be notified after the session is over. Our pharmacist will contact you after your session to brief you on the medications accordingly.