COVID-19: IMPORTANT NOTICE TO CUSTOMERS

In view of the official implementation of the MCO 2.0, AVISENA Group is taking serious action and implements the following safety measures at the lounge as recommendations from the Ministry of Health Malaysia:

• Appointment bookings at Sutera Lounge will need to be done a day before by 3:00 PM for food preparation purposes
• Number of Companion per visit:
  • Only 1 companion is allowed for adult patient
  • 2 companions are allowed for paediatric patient
• The requirement to scan temperature and check-in via My Sejahtera App
• Requirement to wear face mask and hand sanitize at all the lounge
• Lounge seats are marked and separated as per social distancing guidelines
• Only packed food is available for patients.

AVISENA Group always takes the best possible services for customer health and safety priority due to pandemic. We seek your kind understanding for any inconvenience caused and for any inquiries, customers may refer to Sutera Lounge counter at 03-5515 1891.

Last updated January 18, 2021.

Changing the way you receive healthcare

The discerning, seeking more intimate, exclusive and soothing healthcare surroundings will love Sutera Lounge. An understanding and affirmation of their desire for comfort and privacy.

It’s an enjoyable and comfortable way of waiting for our personalised attention and attentiveness, which now consist some of the nation’s best.

All part of AVISENA’s continuous effort to make available the best possible medicinal and luxurious patient experience.

Quality time

Enjoy shorter waiting periods and visits while maximising our facilities and services. In appealing ambiance that involves tranquil lighting, elegant décor, and more.

Operating Hours:

Monday to Friday:
9.00 am to 5.00 pm

Saturday:
9.00 am to 1.00 pm

Sunday & Public Holidays:
Closed

Just for you:

• Personalized registration, admission, and billing procedures
• Dispensation of medicine
• Complimentary light refreshment
• Ala carte food is chargeable upon request
• Astro satellite channels on LCD screens
• Wi-Fi access at your disposal
• Meeting point for business discussions
• One-stop center for international patient

Sutera Lounge Membership

To you, it bestows added exclusivity and excess to healthcare choices. To us, it means, taking personalisation to a VVIP level.

Sutera Lounge Privileges:

• Full access to Sutera Lounge and its facilities throughout the year during office hour (except for Sunday & Public holidays)
• Personalized appointment management
• Expedited medication prescription refill (subject to doctor’s advice) & Home Medication Delivery Service
• Free room upgrades for admission (terms & conditions apply)
• Discount for Executive Wellness Packages (terms & conditions apply)
• Discounted rate for Valet Parking

NEW VALET PARKING RATE

Sutera Lounge SILVER & GOLD MEMBER: RM10 Flat Rate
Non-Member: As below

For further information or enquiries, kindly contact our Sutera Lounge team at:

• Contact No: +603-5515 1891
• Email: sutera@avisena.com.my