Announcement

Effective 15th June 2020, Avisena will reopen our Sutera Lounge complete with comprehensive health and safety measures to offer guests greater peace of mind throughout their experience.

The lounge will operate daily from 8 am to 5 pm (Monday to Friday) and 8 am to 1 pm (Saturday), with a maximum capacity of 10 to 14 guests at any one time.

In line with recommendations from the Ministry of Health Malaysia, Sutera Lounge has implemented the following safety measures at the lounge:

• Sutera Lounge booking for appointment a day before by 3pm for Food Preparation purposes.
• Number of Companion per Visit: Only 1 Companion & 2 Companion for patients below 12 years
• Requirement to wear face masks upon arrival;
• Contactless registration into the lounge including check in via the ‘MySejahtera’ App and temperature scanning;
• Hand sanitisers at all critical locations within the lounge;
• Lounge seats are marked and separated as per social distancing guidelines;
• Digital food and beverage ordering. Take away options for meals are also available for patients who do not wish to stay in the lounge.

Changing the way you receive healthcare

The discerning, seeking more intimate, exclusive and soothing healthcare surroundings will love Sutera Lounge. An understanding and affirmation of their desire for comfort and privacy.

It’s an enjoyable and comfortable way of waiting for our personalised attention and attentiveness, which now consist some of the nation’s best.

All part of AVISENA’s continuous effort to make available the best possible medicinal and luxurious patient experience.

Quality time

Enjoy shorter waiting periods and visits while maximising our facilities and services. In appealing ambiance that involves tranquil lighting, elegant décor and more.

Just for you:

• Personalised registration, admission and billing procedures
• Complimentary gourmet buffet
• Ala carte food is available upon request
• Dispensation of medicine
• Astro satellite channels on LCD screens
• Exclusive magazines and reading materials
• Phlebotomy room
• WIFI access with iMac at your disposal
• Meeting point for business discussions
• One-stop centre for international patients

Sutera Lounge Membership

To you, it bestows added exclusivity and excess to healthcare choices. To us, it means, taking personalisation to a VVIP level.

VVIP Benefits:

• Full access to Sutera Lounge and its facilities throughout the year, during office hour (except Sundays & Public Holidays)
• Complimentary parking for members seeking Inpatient Services
• Room upgrade for all admissions, based on availability
• 10% discount for Avisena Health Screening Packages
• Expedited medication prescription refill (subject to specialist’s advice)
• All appointments and referrals will be personally attended to by our Guest Relation Assistant
• Personalised appointment management for members seeking Outpatient Specialist Services
• Quarterly clinical update session with our clinicians
• Monthly e-newsletter

NEW VALET PARKING RATE (as of 1st November 2018)

Sutera Lounge SILVER & GOLD MEMBER : RM10 Flat Rate
Non-Member : As below

For further information or enquiries, kindly contact our Sutera Lounge team at:

• Contact No: +603-5515 1891
• Email: sutera@avisena.com.my