COVID-19: IMPORTANT NOTICE TO CUSTOMERS
In view of the official implementation of the MCO 2.0, AVISENA Group is taking serious action and implements the following safety measures at the lounge as recommendations from the Ministry of Health Malaysia:
- Appointment bookings at Sutera Lounge will need to be done a day before by 3:00 PM for food preparation purposes
- Number of Companion per visit:
- Only 1 companion is allowed for adult patient
- 2 companions are allowed for paediatric patient
- Requirement to scan temperature and QR Code for Health declaration at the hospital main entrance
- Requirement to wear face mask and hand sanitize at all the lounge
- Lounge seats are marked and separated as per social distancing guidelines
- Packed food will be served to all patients as the buffet spread is currently not available.
The lounge will operate daily from 9 am to 5 pm (Monday to Friday) and 9 am to 1 pm (Saturday), with a maximum capacity of 10 to 14 guests at any one time.
AVISENA Group always takes the best possible services for customer health and safety priority due to pandemic. We seek your kind understanding for any inconvenience caused and for any inquiries, customers may refer to Sutera Lounge counter at 03 – 5650 1026.
Last updated January 19, 2021.
Changing the way you receive healthcare
Enjoy a truly first-class experience at our exclusive Sutera Lounge. Intimate and cozy, you’ll feel right at home – with the privacy and space to dine, work or relax while you wait to receive our brand of personalised healthcare.
Just for you:
- Personalized registration, admission and billing procedures.
- Dispensation of medicine
- Complimentary light refreshment
- Ala carte food is chargeable upon request
- Astro satellite channels on LCD screens
- Wi-Fi access at your disposal
- Meeting point for business discussions
- One-stop center for international patient
- Breastfeeding room
Sutera Lounge Membership
Becoming a member opens up a new world of benefits and services beyond the lounge.
Sutera Lounge Privileges:
- Full access to Sutera Lounge and its facilities throughout the year during office hour (except for Sunday & Public holidays)
- Personalized appointment management
- Expedited medication prescription refill (subject to doctor’s advice) & Home Medication Delivery Service
- Free room upgrades for admission (terms & conditions apply)
- Discount for Executive Wellness Packages (terms & conditions apply)
- Flat rate RM 10 per entry for Valet Parking
For further information or enquiries, kindly contact our Sutera Lounge team at: