Terms of Use


“Avisena”, “we”, “our” and “us” refers to Avisena Healthcare Sdn Bhd 201301018445 (1048278-D) and its group of companies and “you” and “your” refers to the viewer of our websites.

If you continue to browse and use this website, Avisena’s social media sites, including but not limited to Facebook, Instagram and Twitter and/or all applications developed by us (collectively the “Website”), you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to the Website.

Information for General Purpose

Information published on the Website is provided for general information purposes and reference only and not designed or intended to constitute medical advice or to be used for diagnosis. References to specific treatments, products, or services do not constitute or imply recommendation or endorsement by Avisena. Due to unique individual needs and medical history, please consult a qualified medical professional for further advice on decision making on treatment and/or medication. Use of programs on the Website does not establish a doctor-patient relationship. Should you electronically request an appointment through the Website, Avisena will use the information you submit to arrange for care where and when appropriate.

Accuracy of Information

Some information on the Website is written by health care providers affiliated with Avisena and its affiliates, and some content is provided by outside sources. References to specific treatments, products, or services do not constitute or imply recommendation or endorsement by Avisena. Avisena does not guarantee or warrant the quality, accuracy, completeness, timeliness, appropriateness or suitability of the information provided on the Website.

Limitation of Liability

Avisena assumes no liability for any errors or omissions in the content of this Website. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of the Website. Information on this Website is subject to change without prior notice.

Terms and Conditions

Where any promotion or advertisement for any products or services are displayed on the Websites, such promotion or advertisement is subject to Avisena’s standard terms and conditions for sale or service, including but not limited to the following:

  • the sale or supply of any products or services is subject to availability of such products or services and Avisena reserves the right to modify, withdraw, suspend or restrict the availability of the sale or supply of such product or service at its sole discretion without giving a reason;
  • all products and services sold or provided shall be charged in Ringgit Malaysia and shall be subject to applicable taxes as and where applicable and at our standard payment terms as may be notified to you;
  • all prices displayed are subject to change by Avisena and where such prices are varied, we will notify you of the same prior to the supply of such product or service;
  • nothing contained in the Website amounts to an offer to supply goods or services, and any order from you can be refused at the sole discretion of Avisena and without providing a reason; and
  • Avisena shall not be responsible for any delays in delivery of products or services arising, directly or indirectly from other delays beyond Avisena’s control;
  • upon purchasing the services provided by Avisena, you are deemed to provide consent to Avisena to collect, process, store and disclose personal and patient information for the provision of the service which is subject to all Avisena’s confidentiality and personal data protection policies; and
  • each product or service may have its own specific terms and conditions applicable, and as such, you are advised to contact Avisena accordingly to enquire for the same.

External Links

In order to provide you with other helpful information, the Website may contain links to other websites. However, Avisena provides no authority over external organisations’ websites, and this policy does not apply to external sites that are provided as links. Pages of external websites might have different terms of use. Avisena provides links to certain external websites as a convenience to visitors of its website; the existence of a link is not intended to be, and should not be taken as, an endorsement by Avisena of any product or service that may be available through such external websites.

Copyright and Trademark

This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All copyrights in this Website (including text, graphics, logos, icons and sound recordings) are owned or licensed to Avisena and shall be protected under the Malaysian Copyright Act 1987. You may not, except with our express written permission, adapt, reproduce, distribute create derivative works from any part of this Website or commercially exploit the content. Nor may you transmit it or store it on any other website or other form of electronic retrieval system.

Use of this Website

You may not copy, distribute, publish or commercially exploit the content of this Website, or use this Website for any other purposes not specified herein. This Website may only be used for lawful purposes, and in a manner which does not violate the rights of, or restrict or inhibit the use of this Website by a third party. Such restriction or inhibition shall include but is not limited to, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or of defamatory, racially or ethnically objectionable material of any kind or disruption of normal flow of dialogue within this Website.

Variation to the Terms of Use

We reserve the right to amend these terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on any of the Website.


Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of Malaysia.